Shipping

How do I track my order?

You can check your order status in a few ways, simply choose your preferred option from below:

How much will it cost to ship my order?

We're excited to now offer live shipping rates at the checkout. Simply add your desired item(s) to your cart and proceed to the checkout to see the available shipping carriers / options for your specific location. Shipping prices are calculated based

My order tracking hasn't updated, what do I do?

We can't wait for our creations to be in your hands too! Sometimes shipping requires patience, especially around peak Holiday periods or International delays at customs. Keep an eye on your shipment, and reach out to us if your shipment has passed ou

What if my order is lost, stolen, or damaged?

Recently we made the decision to add complimentary shipping insurance to all of our orders, at no extra cost to you (we want to protect our valued offerings and ensure they arrive to you safely). If you believe your order has been lost stolen or dama

Why are my International Shipping Costs so high?

We completely understand how important it is to receive your desired creations without the burden of high shipping costs.( 1 ) Live Shipping RatesShipping costs are calculated live at checkout, based directly on the total weight of the products and t

When will my PREORDER item ship?

All orders containing a pre-ordered item will ship when all items in your order are officially re-stocked and available to be shipped. These dates are dynamic depending on the product and release date. The ETA's can be found on:

Can I request signature on delivery?

Yes, absolutely. We understand that some customers would like signature on delivery for safe, secure package arrival. Please reach out to our team immediately after you've placed your order by simply responding to your order confirmation email, via e

Where are your products shipped from?

We ship from our new sunny home of Los Angeles, California USA, a second space in Tennessee, USA as of 2024. We were busy trialling other small, remote warehouses around the world to reduce our carbon footprint as mindfully as possible stay tuned.

When will my order ship?

Your order is packed and shipped within 1-3 business days of your purchase. We use this grace period for any address changes, cancellations, mishaps and packing time. Our warehouse often processes and ships orders within 24 hours so any changes to or

What carriers do you use?

We ship using a range of carriers for our orders including USPS, DHL, UPS, FedEx and APC. Some alternative services are used if required to reach a certain destination or if our standard carriers are unavailable for any reason. Our warehouse's AI shi

My order was RTS (Return to Sender), what do I do?

If your order was RTS for reasons such as unable to deliver, insufficient address, failed collection then this is unfortunately out of our hands. We are more than happy to resend this to you, however shipping fee's will not be covered by St Soleil. P

My order is 'Partially Fulfilled' what does this mean?

Order status marked as 'Partially Fulfilled' are for usually for one of two reasons:

Do you ship to my country?

Most likely yes, with a few exceptions! You can add your desired items to your cart and proceed to the checkout. You will see an error message if we are unable to ship to your country for any reason. If we're unable to ship to your country, you could

Can I change my shipping address?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. Please email our team at [email protected] as soon as possible. If you provide an incorrect address

My order says it's delivered but I don't think it has been?

We ship to a global community, and every shipping carrier handles this differently. Unfortunately our complimentary Shipping Insurance we take out for each order does not cover shipments marked as 'delivered' by the carrier, or 'arrived in destinatio