All orders containing a pre-ordered item will ship when all items in your order are officially re-stocked and available to be shipped. These dates are dynamic depending on the product and release date. The ETA's can be found on:
We've partnered with Route Package Protection for both insurance and carbon offset shipping. This gives customers the opportunity to offset their shipments carbon emissions for a minimal amount, with maximum impact. An amount is automatically calcula
You can check your order status in a few ways, simply choose your preferred option from below:
You can check your order status in a few ways, simply choose your preferred option from below:
Yes, absolutely. We understand that some customers would like signature on delivery for safe, secure package arrival. Please reach out to our team as soon as you've placed your order by simply responding to your order confirmation email, or contact u
If everything is correct, your order is packed and shipped within 1-3 days of placing your order.* (*Please note this excludes PREORDERS, these items will ship as per the date indicated on the product page). Please view our new shipping transit times
Please be patient, sometimes your designated carrier gets a little backed up, especially around peak Holiday periods and the Covid Pandemic. You may also see delays at customs. Give it a few days to update and for the information to catch up. If you
We're excited to now offer live shipping rates at the checkout.
We ship from our new sunny home of Los Angeles, California USA, a second space in Louisville Kentucky USA as of 2024, and our tertiary smaller hub for our best sellers in Sydney, Australia to honour our origins. We were busy trialling other small, re
Your order is packed and shipped within 1-3 business days of your purchase. We use this grace period for any address changes, cancellations or mishaps. Our warehouse often processes and ships orders within 24 hours so any changes to orders need to be
We ship using a range of carriers including USPS, DHL, UPS and FedEx. Some alternative services are used if required to reach a certain destination or if our standard carriers are unavailable for a variety of reasons. Our AI shipping software calcula
If your order was RTS for reasons such as unable to deliver, insufficient address, failed collection then this is unfortunately out of our hands. We are more than happy to resend this to you, however shipping fee's will not be covered by St Soleil. P
Order status marked as 'Partially Fulfilled' are for usually for one of two reasons:
Most likely yes, with a few exceptions! You can proceed to the checkout and our system will let you know.
We are currently working on setting up a 'Prepaid Taxes and Duties' option at the checkout. Until then, all duties and taxes are the responsibility of the receiver. We'll be sure to take this next step as soon as we can ♡
If you have added insurance to your order using Route Protection at the checkout and your order has been lost stolen or damaged, please file a claim HERE. Enter your email and order number & Route will help you with your claim & solve pithing 3-5 bus
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. Please email our team at [email protected] as soon as possible. If you provide an incorrect address
We ship to a global community, and every shipping carrier handles this differently. We strongly suggest contacting the shipping carrier associated with your tracking link to follow this up (this is all we are able to see too). Once your shipment is p
We ship to a global community, and every shipping carrier handles this differently. We strongly suggest contacting the shipping carrier associated with your tracking link to follow this up (this is all we are able to see too).