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EXIT OUR HELP GUIDE /

ⓘ St Soleil Customer Help

You can check your order status in a few ways, simply choose your preferred option from below:<ol style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px;"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Order Confirmation Email: We will send you an email or sms (whichever you checked out with) with a tracking link as soon as your order has shipped </li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Our Online Help Portal: Manage &amp; track your order 24/7 via our online portal <a href="https://st-soleil-customer-help.gorgias.help/en-US/ssp/orders" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent; user-select: auto;" target="_blank">here</a> </li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Customer Account: Login to your account&#xA0;<a href="https://stsoleil.com/account/login?return_url=%2Faccount">here</a> to view your orders and order details</li></ol><div data-block="true" data-editor="uhlj" data-offset-key="8r6pl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

You can check your order status in a few ways, simply choose your preferred option from below:

How do I track my order?

Shipping

When will you restock?

What's the difference between Tarot & Oracle?

My cards are hard to shuffle because they stick together, any advice?

Do you ever go on sale?

What is your Vegan Leather?

What card stock are your decks?

Where are your products made?

Are your designs AI generated?

What size Ring / Necklace am I?

What's the difference between the Lucid Dreams Tarot Guidebooks?

Product

How much will it cost to ship my order?

My order tracking hasn't updated, what do I do?

What if my order is lost, stolen, or damaged?

Why are my International Shipping Costs so high?

When will my PREORDER item ship?

Can I request signature on delivery?

Where are your products shipped from?

When will my order ship?

What carriers do you use?

My order was RTS (Return to Sender), what do I do?

My order is 'Partially Fulfilled' what does this mean?

Do you ship to my country?

Can I change my shipping address?

My order says it's delivered but I don't think it has been?

Where can I find my order number?

Orders with mixed Pre-Order and In-Stock Items

I think my order is missing an item, what do I do?

Why does my order status say "Partially Fulfilled"?

What if my order arrives faulty or damaged?

My Orders

Our Mission

Our own Marketplace!

Carbon Offsetting and Carbon Neutral Delivery

Mindful Packaging

Manufacturing & Distribution

Jewellery, Crystals and Stones

Research into alternative crafting

Eco Initiatives

What is your Returns & Exchange policy?

What happens if I change my mind about my order?

What about return or exchange shipping costs?

Exchanges / Returns

How many people are in the St Soleil Team?

How did St Soleil start?

Do you have a physical store location?

About Us

How do I track my order?Updated a year ago