My order says it's delivered but I don't think it has been?Updated 2 years ago

We ship to a global community, and every shipping carrier handles this differently. We strongly suggest contacting the shipping carrier associated with your tracking link to follow this up (this is all we are able to see too).

• If you believe it was delivered, please check with your neighbours, doorman, inside your mailbox and even at your local post office (they sometimes get left there if you are not home).
  
  
• If you added Route Shipment Protection you can file a claim to resolve an issue here if you haven't seen any updates in a week or so.
  
  
• If you didn't add insurance to your order, you can contact your shipping carrier directly to gain further updates using your tracking # and link in your original shipping confirmation email from us.