My order says it's delivered but I don't think it has been?Updated a year ago

We ship to a global community, and every shipping carrier handles this differently. Unfortunately our complimentary Shipping Insurance we take out for each order does not cover shipments marked as 'delivered' by the carrier, or 'arrived in destination country' for International Orders. 

We strongly suggest you directly contact the shipping carrier associated with your tracking link to follow this up yourself, especially if you're located internationally. Every carrier handles these issues differently, and they will be able to best direct you on resolving this.

• If you believe it was delivered, please check with your neighbours, doorman, inside your mailbox and even at your local post office (they sometimes get left there if you are not home).