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ⓘ St Soleil Customer Help

<div data-block="true" data-editor="4g3lo" data-offset-key="68dir-0-0" id="isPasted"><div data-offset-key="68dir-0-0"><span data-offset-key="2ki3m-0-0"><span data-text="true">We completely understand how important it is to receive your desired creations without the burden of high shipping costs.</span></span></div></div><div data-block="true" data-editor="4g3lo" data-offset-key="145i3-0-0"><div data-offset-key="145i3-0-0"><span data-offset-key="145i3-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4g3lo" data-offset-key="cltg1-0-0"><div data-offset-key="cltg1-0-0"><span data-offset-key="cltg1-0-0"><span data-text="true"><strong>( 1 ) Live Shipping Rates</strong></span></span></div></div><div data-block="true" data-editor="4g3lo" data-offset-key="8jv8l-0-0"><div data-offset-key="8jv8l-0-0"><span data-offset-key="8jv8l-0-0"><span data-text="true">Shipping costs are&#xA0;</span></span><span data-offset-key="8jv8l-0-1"><span data-text="true">calculated</span></span><span data-offset-key="8jv8l-0-2"><span data-text="true">&#xA0;</span></span><span data-offset-key="8jv8l-0-3"><span data-text="true">live</span></span><span data-offset-key="8jv8l-0-4"><span data-text="true">&#xA0;at checkout, based directly on the total weight of the products and the specific destination country and postcode. (This helps us provide the most accurate, real-time and optimized shipping rates possible).</span></span></div></div><div data-block="true" data-editor="4g3lo" data-offset-key="7s7dj-0-0"><div data-offset-key="7s7dj-0-0"><span data-offset-key="7s7dj-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4g3lo" data-offset-key="3b57k-0-0"><div data-offset-key="3b57k-0-0"><span data-offset-key="3b57k-0-0"><span data-text="true"><strong>( 2 ) Local Stockists </strong></span></span></div></div><div data-block="true" data-editor="4g3lo" data-offset-key="cdjth-0-0"><div data-offset-key="cdjth-0-0"><span data-offset-key="cdjth-0-0"><span data-text="true">We have some beautiful stockist spaces around the world. We try and partner with aligned boutiques where possible to enable access to our wider international community. You can find them via</span></span><span data-offset-key="cdjth-0-1"><span data-text="true">&#xA0;</span></span><a href="https://stsoleil.com/pages/stockist-locator" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="cdjth-1-0"><span data-text="true">Stockist Locator</span></span></a><span data-offset-key="cdjth-2-0"><span data-text="true">&#xA0;to see if you&apos;re close enough to visit in store, or at least access domestic shipping.</span></span></div></div><div data-block="true" data-editor="4g3lo" data-offset-key="37krf-0-0"><div data-offset-key="37krf-0-0"><span data-offset-key="37krf-0-0"><strong><br data-text="true"></strong></span></div></div><div data-block="true" data-editor="4g3lo" data-offset-key="4ld29-0-0"><div data-offset-key="4ld29-0-0"><span data-offset-key="4ld29-0-0"><span data-text="true"><strong>( 3 ) Let us Manually Check</strong></span></span></div></div><div data-block="true" data-editor="4g3lo" data-offset-key="2h86-0-0"><div data-offset-key="2h86-0-0"><span data-offset-key="2h86-0-0"><span data-text="true">No matter how smart technology is getting, there can always be hiccups! &#x2728; You can let us know the item(s) you&apos;re wanting shipped and your destination country, and we&apos;ll be able to manually check and calculate this for you - no problem! (We want to ensure they&apos;re always accurate too).</span></span></div></div><div data-block="true" data-editor="4g3lo" data-offset-key="e2q35-0-0"><div data-offset-key="e2q35-0-0"><span data-offset-key="e2q35-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4g3lo" data-offset-key="bla42-0-0"><div data-offset-key="bla42-0-0"><span data-offset-key="bla42-0-0"><span data-text="true">We hope this helps!</span></span></div></div><div data-block="true" data-editor="4g3lo" data-offset-key="1p94-0-0"><br></div><div data-block="true" data-editor="uhlj" data-offset-key="8r6pl-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

We completely understand how important it is to receive your desired creations without the burden of high shipping costs.( 1 ) Live Shipping RatesShipping costs are calculated live at checkout, based directly on the total weight of the products and t

Why are my International Shipping Costs so high?

Shipping

When will you restock?

What's the difference between Tarot & Oracle?

My cards are hard to shuffle because they stick together, any advice?

Do you ever go on sale?

What is your Vegan Leather?

What card stock are your decks?

Where are your products made?

Are your designs AI generated?

What size Ring / Necklace am I?

What's the difference between the Lucid Dreams Tarot Guidebooks?

Product

How do I track my order?

How much will it cost to ship my order?

My order tracking hasn't updated, what do I do?

What if my order is lost, stolen, or damaged?

When will my PREORDER item ship?

Can I request signature on delivery?

Where are your products shipped from?

When will my order ship?

What carriers do you use?

My order was RTS (Return to Sender), what do I do?

My order is 'Partially Fulfilled' what does this mean?

Do you ship to my country?

Can I change my shipping address?

My order says it's delivered but I don't think it has been?

Where can I find my order number?

Orders with mixed Pre-Order and In-Stock Items

I think my order is missing an item, what do I do?

Why does my order status say "Partially Fulfilled"?

What if my order arrives faulty or damaged?

My Orders

Our Mission

Our own Marketplace!

Carbon Offsetting and Carbon Neutral Delivery

Mindful Packaging

Manufacturing & Distribution

Jewellery, Crystals and Stones

Research into alternative crafting

Eco Initiatives

What is your Returns & Exchange policy?

What happens if I change my mind about my order?

What about return or exchange shipping costs?

Exchanges / Returns

How many people are in the St Soleil Team?

How did St Soleil start?

Do you have a physical store location?

About Us

Why are my International Shipping Costs so high?Updated 9 months ago