Shipping Insurance

Route Customer Dashboard

Purchased ROUTE INSURANCE at the checkout? Great! Use the below dashboard to take you to where you need to go:.

What is Route Package Protection and why do I need it?

1-Click Protect Route Package Protection. Instantly resolve shipping issues. Add package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit. Resolve any shipping issues with just a fe

How can I view Live Tracking with Route?

We've partnered up with Route Package Protection to provide our customers with an exclusive third-party insurance and tracking. You can access Route Package Protection by downloading their app, or wait until we fulfil your order and send you an email

How do I track my deliveries on the Route mobile app?

You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Ord

Can I track my order without downloading the app?

Route offers a package tracking app as a free service, and it isn’t required to track your package. If you do not wish to download the app, you have two options:.

What if my order is lost, stolen, or damaged?

If you have added insurance to your order using Route Protection at the checkout and your order has been lost stolen or damaged, please file a claim HERE. Enter your email and order number & Route will help you with your claim & solve pithing 3-5 bus

How do I know if I added Route Protection to my order?

If you can't remember if you purchased insurance you can troubleshoot this in a few ways:.

I added Route Insurance to my order and it is lost / has been stolen, how do I file a claim?

If you have added insurance to your order using 'Route' at the checkout and your order has been lost stolen or damaged, please file a claim at HERE, enter your email and order number & Route will help you with your claim & solve pithing 3-5 business

What is the 'Green Package Protection' /Certified Carbon Neutral Delivery?

We've partnered with Route Package Protection for both insurance and carbon offset shipping. This gives customers the opportunity to offset their shipments carbon emissions for a minimal amount, with maximum impact. An amount is automatically calcula