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ⓘ St Soleil Customer Help
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What is Route Package Protection and why do I need it?Updated 2 years ago

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1-Click Protect Route Package Protection

Instantly resolve shipping issues. Add package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit. Resolve any shipping issues with just a few clicks. Zero hassle, instant solves.


Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of your order. 


You can view the Route Package Protection Policies here

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Automatic Package Tracking


Route shows your package arriving

Real Time Shipping Updates


Route helps track fragile items

Instant Issue Resolution



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Route Now Offers Carbon Neutral Shipping

Let's neutralise our carbon emissions. Protect your packages, protect the planet. Carbon neutral shipping is now an added benefit of package protection. Each order directly supports an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

You can learn more about the carbon offset sustainability initiative here


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