Our Order Numbers start with an #SS ______ prefix (St Soleil) eg. #SS12345Via Order Confirmation EmailYour order number can be found on your original order confirmation email sent to you by us after you placed your order. Via your VIP Account: If y
We send order confirmation email/SMS's after you place an order online with us, shipping and tracking confirmations, as well as pre-order timeline updates and other communication via email/SMS. We also update our Social Media (Instagram) with any gen
All orders containing a pre-ordered item will ship when all items are available to be shipped. These dates can be found on:
All orders that contain a Pre-Order Item will ship together as per the date specified on the Pre-Order Product's Page.
If you're lucky enough to have a coupon or discount code you can apply this at the checkout.
One discount per order.
You will be notified when your order ships. On average orders are processed and shipped within 1-3 business days. Should your order still not be marked as shipped by this time, it could be due to one of the following:
At times stock may be sent to you from our back up stock studio space stock. This portion of your order will be manually processed. You should receive a seperate email notifying you of a second tracking number. If you have not, please reach out to us
If you believe your order is missing an item please check your order confirmation email to confirm it was purchased. Reach out to us here with your missing item and order information, and we can cross reference our studio packing slip. If it is indee
If your order has not been processed by our warehouse or shipped, you may still be able cancel your order (excluding any custom made items) for reimbursement with a store credit. Please contact our studio as soon as possible [email protected]
Order statuses marked as 'Partially Fulfilled' are for usually for one of two reasons:
Yes, please contact our studio within 2 business days of receiving your order. We offer exchanges for store credit on all unworn, unused items excluding sales & sale items. A gift card will be issued upon return of the order & inspection. View our fu
In most cases we will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. Please email our studio as soon as possible should this happen.
In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label (for most locations) for the incorrect item.
If an item isn't as you thought, please re-read the product description for it's full details, we make every effort to detail as much as possible. Should you wish to exchange your item based on change-of-mind, please contact our studio within 2 days
Customers are responsible for Taxes & Duties to be paid before delivery. Upon delivery, if you do not pay the Taxes & Duties due by your countries customs office your order will be forfeited and not refunded. Please send us an email with any question
You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable. We recommend using a trackable shipping service, as it is the customers responsibility to ensure its safe return. If your i
A pre-order cart warning occurs when you have pre-order items and ready to ship items in the same cart. If ordered together they will ship together when the pre-order is ready to ship. If you wish to receive the in stock item immediately, please plac