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My Orders
Where can I find my order number?
Our Order Numbers start with an #SS ______ prefix (St Soleil) eg. #SS12345Via Order Confirmation EmailYour order number can be found on your original order confirmation email sent to you by us after you placed your order. You can search your emails
Orders with mixed Pre-Order and In-Stock Items
All orders that contain a Pre-Order Item will ship together as per the date specified on the Pre-Order Product's Page.
I think my order is missing an item, what do I do?
If you believe your order is missing an item you can check the below for the most common reasons below:. I think an Item is Still Missing. If you've checked the above, you can then please reach out to our team as soon as possible at [email protected]
Why does my order status say "Partially Fulfilled"?
Order statuses marked as 'Partially Fulfilled' are for usually for one of two reasons:
What if my order arrives faulty or damaged?
In most cases we will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. Please email our studio as soon as possible should this happen [email protected] with your order details, issue and photo