Our Order Numbers start with an #SS ______  prefix (St Soleil)  eg. #SS12345Via Order Confirmation EmailYour order number can be found on your original order confirmation email sent to you by us after you placed your order. You can search your emails

<ul><li id="isPasted">Our Order Numbers<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;start with an&#xA0;<strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">#SS ______ &#xA0;prefix (St Soleil)<strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;&#xA0;<em style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">eg. #SS12345 </li><li id="isPasted">Via Order Confirmation Email Your order number can be found on your original order confirmation email sent to you by us after you placed your order. You can search your emails, including your junk folder. </li><li id="isPasted">Via your Customer Account:&#xA0;If you have a Customer Account, you can simply login via the top right hand account icon on our website, and view your orders to find your relevant order number. Or click&#xA0;<a href="https://stsoleil.com/account">here</a> to go to your Account. </li><li id="isPasted">Via Help Desk Here: No password or account is required, you can simply &apos;login&apos; to view your orders with the email address you used to create your order, and you will be sent a single sign on code to that email. Once you enter, you&apos;ll be able to view all your orders. View this login&#xA0;<a href="https://st-soleil-customer-help.gorgias.help/en-US/ssp/orders">here</a>. </li><li id="isPasted">Should you still need help locating it, you can also contact our team <a href="https://stsoleil.com/pages/contact-us" rel="noopener noreferrer" target="_blank">here</a> or via&#xA0;hello@stsoleil.com</li></ul>

Where can I find my order number?

All orders that contain a Pre-Order Item will ship together as per the date specified on the Pre-Order Product's Page.

All orders that contain a Pre-Order Item will ship together as per the date specified on the Pre-Order Product&apos;s Page.<ol><li>If you need your other items sent out sooner, we recommend placing seperate orders,&#xA0;OR </li><li>If you have already placed your order, you can contact us and make a custom request to have your order split into two shipments. We can invoice you for any additional shipping to accomodate this.</li></ol>

Orders with mixed Pre-Order and In-Stock Items

If you believe your order is missing an item you can check the below for the most common reasons below:. I think an Item is Still Missing. If you've checked the above, you can then please reach out to our team as soon as possible at hello@stsoleil.co

If you believe your order is missing an item you can check the below for the most common reasons below:<ol><li>Check your original order confirmation email to confirm it was actually purchased.</li><li>You can also check your shipping confirmation email as it might state your items are coming in multiple shipments. (This can sometimes happen when one of our hubs is out of stock, and your order is being shipped from seperate locations.)</li><li>If you&apos;ve placed more than one order, your items will come via their seperate orders (not all together).</li><li>You can also check your packing slip inside your shipment, this will let you know what item(s) should be inside.</li></ol> I think an Item is Still MissingIf you&apos;ve checked the above, you can then please reach out to our team as soon as possible at <a href="mailto:hello@stsoleil.com">hello@stsoleil.com</a>&#xA0;with your order number, missing item and a photo of your shipment. We will then cross reference our studio packing slip and recorded warehouse shipment weight.If it is indeed missing, we will ship your missing item to you as soon as possible!

I think my order is missing an item, what do I do?

Order statuses marked as 'Partially Fulfilled' are for usually for one of two reasons:

Order statuses marked as &apos;Partially Fulfilled&apos; are for usually for one of two reasons:<ol><li>You added on the &apos;Carbon Neutral&apos; contribution to your order. These items are automatically marked as &apos;fulfilled&apos; in our system, which is the part of your order that is fulfilled. Your other items will be en route to you as per normal.</li><li>Your order has multiple items and if one is a PREORDER, this means one or more of your items is ready to go, our team is just waiting on the PREORDER stock to arrive to include it in your order.</li></ol>

Why does my order status say "Partially Fulfilled"?

In most cases we will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. Please email our studio as soon as possible should this happen hello@stsoleil.com with your order details, issue and photo

In most cases we will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. Please email our studio as soon as possible should this happen hello@stsoleil.com with your order details, issue and photos.

What if my order arrives faulty or damaged?

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