You can find our full Returns Policy here, which is also located on the lower footer of our website. We want you to be completely satisfied with your purchase. If you change your mind for any reason, you are welcome to return your purchase for a stor
We understand things happen. You're welcome to return your item(s) for a store credit. You can action your return via our Returns Portal within 5 days of delivery / or contact our studio here within 5 days of delivery. ⓘ View our Returns Policy here
If your item is damaged from shipping and you purchased ROUTE Insurance at the checkout, you can make a claim directly via the Route Claims Portal. We will happily re-ship you an item if you received something incorrectly or if the product is faulty
You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable. We recommend using a trackable shipping service, as it is the customers responsibility to ensure its safe return. If your i