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EXIT OUR HELP GUIDE /

ⓘ St Soleil Customer Help

We understand things happen. You&apos;re welcome to return your item(s) for a store credit. You can action your return via our <a href="https://saint-soleil.happyreturns.com/" rel="noopener noreferrer" target="_blank">Returns Portal</a> within 5 days of delivery / or contact our studio <a href="https://stsoleil.com/pages/contact-us" rel="noopener noreferrer" target="_blank">here</a> within 5 days of delivery.<a href="https://stsoleil.com/pages/faq" rel="noopener noreferrer" target="_blank">&#x24D8; View our Returns Policy here</a>

We understand things happen. You're welcome to return your item(s) for a store credit. You can action your return via our Returns Portal within 5 days of delivery / or contact our studio here within 5 days of delivery. ⓘ View our Returns Policy here

What happens if I change my mind about my order?

Exchanges / Returns

When will you restock?

What's the difference between Tarot & Oracle?

My cards are hard to shuffle because they stick together, any advice?

Do you ever go on sale?

What is your Vegan Leather?

What card stock are your decks?

Where are your products made?

Are your designs AI generated?

What size Ring / Necklace am I?

What's the difference between the Lucid Dreams Tarot Guidebooks?

Product

How do I track my order?

How much will it cost to ship my order?

My order tracking hasn't updated, what do I do?

What if my order is lost, stolen, or damaged?

Why are my International Shipping Costs so high?

When will my PREORDER item ship?

Can I request signature on delivery?

Where are your products shipped from?

When will my order ship?

What carriers do you use?

My order was RTS (Return to Sender), what do I do?

My order is 'Partially Fulfilled' what does this mean?

Do you ship to my country?

Can I change my shipping address?

My order says it's delivered but I don't think it has been?

Shipping

Where can I find my order number?

Orders with mixed Pre-Order and In-Stock Items

I think my order is missing an item, what do I do?

Why does my order status say "Partially Fulfilled"?

What if my order arrives faulty or damaged?

My Orders

Our Mission

Our own Marketplace!

Carbon Offsetting and Carbon Neutral Delivery

Mindful Packaging

Manufacturing & Distribution

Jewellery, Crystals and Stones

Research into alternative crafting

Eco Initiatives

What is your Returns & Exchange policy?

What about return or exchange shipping costs?

How many people are in the St Soleil Team?

How did St Soleil start?

Do you have a physical store location?

About Us

What happens if I change my mind about my order?Updated 3 years ago