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ⓘ St Soleil Customer Help

If everything is correct, your order is packed and shipped within 1-3 days of placing your order.* (*Please note this excludes PREORDERS, these items will ship as per the date indicated on the product page)Please view our new shipping transit times for each country <a href="https://stsoleil.com/policies/shipping-policy">HERE</a>.

If everything is correct, your order is packed and shipped within 1-3 days of placing your order.* (*Please note this excludes PREORDERS, these items will ship as per the date indicated on the product page). Please view our new shipping transit times

When will my order arrive?

Shipping

When will you restock?

What's the difference between Tarot & Oracle?

My cards are hard to shuffle because they stick together, any advice?

Gender Neutral Decks {insights}

Something I want is out of stock, when will it restock?

What is your Vegan Leather?

Do you ever go on sale?

What card stock are your decks?

Where do your crystals come from?

Where are your products made?

Are your designs AI generated?

What size Ring / Necklace am I?

Product

When will my PREORDER item ship?

What is the 'Certified Carbon Neutral Delivery' Option?

How do I check my order status?

How do I track my order?

Can I request signature on delivery?

My order tracking hasn't updated, what do I do?

How much will it cost to ship my order?

Where are your products shipped from?

When will my order ship?

What carriers do you use?

My order was RTS (Return to Sender), what do I do?

My order is 'Partially Fulfilled' what does this mean?

Do you ship to my country?

How much tax do I have to pay on my item?

What if my order is lost, stolen, or damaged?

Can I change my shipping address?

My order is lost, what can I do?

My order says it's delivered but I don't think it has been?

Route Customer Dashboard

What is Route Package Protection and why do I need it?

How can I view Live Tracking with Route?

How do I track my deliveries on the Route mobile app?

Can I track my order without downloading the app?

How do I know if I added Route Protection to my order?

I added Route Insurance to my order and it is lost / has been stolen, how do I file a claim?

What is the 'Green Package Protection' /Certified Carbon Neutral Delivery?

Shipping Insurance

Where can I find my order number?

I don't think I've received any email updates about my order. Why is that?

I have an item that I preordered. When will my item ship?

Orders with mixed Pre-Order and In-Stock Items

How do I use my discount code?

Can I use multiple discount codes?

My order hasn't shipped yet, why could this be?

There is an item missing from my order. What do I do?

I think my order is missing an item, what do I do?

Can I cancel my order?

Why does my order status say "Partially Fulfilled"?

Do you allow returns and exchanges?

What if my order arrives faulty or damaged?

What if I received the wrong order?

What if my item isn't as described?

Do I have to pay taxes & duties on international orders?

What about return or exchange shipping costs?

What is a pre-order cart warning?

My Orders

Our Mission

Carbon Offsetting and Carbon Neutral Delivery

Mindful Packaging

Manufacturing & Distribution

Jewellery, Crystals and Stones

Our own Marketplace!

Research into alternative crafting

Eco Initiatives

Do you have gift cards?

I'm gifting ST SOLEIL items to someone, can they exchange if they want to?

How are your gift notes presented?

How long is a Gift Cards Valid For?

Gift Giving

What is your Returns & Exchange policy?

What happens if I change my mind about my order?

What if my order arrives faulty, damaged, or incorrect?

Exchanges / Returns

Can I shop in my local currency?

What payment methods do you accept?

Do I need to pay International taxes & duties?

Currency / Payments

How many people are in the St Soleil Team?

How did St Soleil start?

Do you have a physical store location?

About Us

When will my order arrive?Updated 2 years ago