My order hasn't shipped yet, why could this be?Updated 2 years ago

You will be notified when your order ships. On average orders are processed and shipped within 1-3 business days. Should your order still not be marked as shipped by this time, it could be due to one of the following:

1. Your order contains an item that's a "Pre-Order":
   Pre-order items have their own scheduled shipping date, your order will begin processing when your pre-order item is ready.
2. Peek period and influx of orders:
   During peek periods such as Winter Solstice, Mothers Day etc. we may need extra time to prepare and ship your order. Every order deserves attention and care and will process as soon as we can.
3. Additional customs information required to certain countries or areas:
   At times certain countries or areas require additional information about the products shipping or the receivers details. We will contact you should the shipping carrier require more information from you before we can send your items.
4. Incomplete address that cannot be found for delivery:
   Please double check your shipping address.
5. *Exception* A small handful of orders placed in March fell through the digital cracks while we were busy relocating our studio from Australia to California. We noticed the warehouse migration went smoothly, with the exception of some orders. If you placed an order in March 2022, and your order hasn't shipped, please contact us immediately, here.