I don't think I've received any email updates about my order. Why is that?Updated 2 years ago

We send order confirmation email/SMS's after you place an order online with us, shipping and tracking confirmations, as well as pre-order timeline updates and other communication via email/SMS. We also update our Social Media (Instagram) with any general updates: @st.soleil_

If you haven't received any of these, you can try the following:

1. Check your email spam/junk folder 
2. You have the option to receive SMS or EMAIL updates at the checkout. You may have selected txt/SMS. Check your phone for message updates.
3. Check any other email account you may have (you can check out with apple ID, Facebook Emails, Google Accounts and other social accounts). All our communications are sent to the email address you checked out your order with
4. View all shipping order updates and tracking through the ROUTE APP
5. Still no luck? Contact our team [email protected] with your full name and date of purchase and we can let you know what email address, phone number your order is under.