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ⓘ St Soleil Customer Help

RECYCLED GOLD AND SILVERWe use 100% recycled sterling silver and gold. It&#x2019;s the same quality as freshly mined metals, but we avoid unnecessary mining.GOLD VERMEILOur pieces are true gold vermeil: recycled 925 silver at its core and plated in a thick layer of gold measuring 2.5-3.0 microns. This is 5 times thicker and longer-lasting than regular &quot;gold-plated&quot; jewellery, and 100 times thicker than flash-plated jewellery. We use 14k gold for its soft, elegant hue.STAINLESS STEELStainless Steel is fully recyclable and considered eco-friendly as no harmful chemicals are released during its production, unlike other metal alloys.CRYSTALS AND STONESWe use only ethically sourced, hand-cut gemstones, semi-precious stones and crystals. Beautiful and responsible!&#xA0;_____Explore this subject further on our <a href="https://stsoleil.com/pages/eco-initiatives" rel="noopener noreferrer" target="_blank">Dedicated Page here.</a>

RECYCLED GOLD AND SILVER. We use 100% recycled sterling silver and gold. It’s the same quality as freshly mined metals, but we avoid unnecessary mining. GOLD VERMEIL. Our pieces are true gold vermeil: recycled 925 silver at its core and plated in a t

Jewellery, Crystals and Stones

Eco Initiatives

When will you restock?

What's the difference between Tarot & Oracle?

My cards are hard to shuffle because they stick together, any advice?

Do you ever go on sale?

What is your Vegan Leather?

What card stock are your decks?

Where are your products made?

Are your designs AI generated?

What size Ring / Necklace am I?

What's the difference between the Lucid Dreams Tarot Guidebooks?

Product

How do I track my order?

How much will it cost to ship my order?

My order tracking hasn't updated, what do I do?

What if my order is lost, stolen, or damaged?

Why are my International Shipping Costs so high?

When will my PREORDER item ship?

Can I request signature on delivery?

Where are your products shipped from?

When will my order ship?

What carriers do you use?

My order was RTS (Return to Sender), what do I do?

My order is 'Partially Fulfilled' what does this mean?

Do you ship to my country?

Can I change my shipping address?

My order says it's delivered but I don't think it has been?

Shipping

Where can I find my order number?

Orders with mixed Pre-Order and In-Stock Items

I think my order is missing an item, what do I do?

Why does my order status say "Partially Fulfilled"?

What if my order arrives faulty or damaged?

My Orders

Our Mission

Our own Marketplace!

Carbon Offsetting and Carbon Neutral Delivery

Mindful Packaging

Manufacturing & Distribution

Research into alternative crafting

What is your Returns & Exchange policy?

What happens if I change my mind about my order?

What about return or exchange shipping costs?

Exchanges / Returns

How many people are in the St Soleil Team?

How did St Soleil start?

Do you have a physical store location?

About Us

Jewellery, Crystals and StonesUpdated 2 years ago